Work Experience

With over a decade of experience in email delivery, I possess a deep understanding of deliverability and industry knowledge. My email-centric career began in 2014, where I provided technical support to developer-users of Mandrill’s transactional mail service. Over time, I progressed to a senior software engineer position on Intuit Mailchimp’s Delivery team. In this role, I specialize in delivery-specific data engineering and analytics. I work on the team responsible for managing the sending infrastructure for Mailchimp and Mandrill, processing over one billion emails daily on average. Additionally, I collaborate on large data-driven projects that have a significant impact on the company as a whole. My extensive experience has honed my troubleshooting intuition and ability to swiftly resolve technical and non-technical challenges.

Intuit Mailchimp

Senior Deliverability Engineer, Intuit Mailchimp

Atlanta, GA

2016 - PRESENT

• As the first Senior Deliverability Engineer at Mailchimp, I helped define the role
• Assist Support, Compliance, Abuse Prevention teams with delivery questions
• Manage our colocated in-house MTAs: networking/DNS, MTA software, & mail queues
• Provide custom data reports and advice to Product, Comms, and Leadership teams
• Built a comprehensive ETL data pipeline used to provide easy and intuitive access to delivery and deliverability/engagement data reporting
• Built a command line app to inspect and analyze our pending mail queues across 85 MTA hosts concurrently
• Built tools in shell script, Python, and PHP to support daily tasks by Delivery team
• Wrote documentation about delivery systems & tools, as well as guides and reference for non-delivery teams

Technical Support Analyst, Mandrill

Atlanta, GA

2014 - 2016

• Provided email-based support to end-users, focusing on developers
• API, SMTP integration, Webhook, inbound email processing, and delivery/deliverability troubleshooting
• Wrote support messaging templates and knowledge-base articles
• Reported bugs to Engineers/Developers via ticketing systems

Supporter, Square

Atlanta, GA

2013 - 2014

• Provided email-based support to end-users of Square products
• Troubleshooted issues related to payment processing, refunds, and account management
• Assisted with account setup and configuration for new customers

Genius, Apple Retail

Atlanta, GA

2008 - 2013

• Assisted Apple Retail customers with technical issues related to hardware, software, and accessories
• Provided technical support for Apple products and services
• Troubleshooted hardware and software issues, including hardware repairs and software updates

Co-owner, Crave Computers

Riverhead, NY

2003 - 2007

• I ran the repair, support, and networking side of the business
• Set up and maintained all the systems to run the business

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Skills

• Linux and BASH/ZSH
• DNS and networking
• Postfix and PowerMTA mail agent software
• Elasticsearch/Kibana
• OpenSearch
• Splunk
• Grafana & Wavefront
• PagerDuty rule/schedule management
• Slack and Slackbot creation
• MySQL & PostgreSQL
• BigQuery, Dataform, Composer/Airflow (Google Cloud)
• Looker & LookerStudio
• GCP & AWS cloud platforms
• Python, PHP, Shell scripting
• SMTP email standards and MIME
• Email authentication (DKIM, SPF, DMARC) and BIMI
• Webhooks/APIs/POST&GET requests
• Email best practices and Deliverability
• Jira/Confluence/Google Docs & Sheets

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Education

New York Institute of Technology, Old Westbury, NY — BS Computer Science, 2001